Return and Refund Policy

Return and Refund Policy

Last Updated: August 19, 2026

At ANWAYA HUB, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Please review the policy below before requesting a return or refund.

1. Return Eligibility

You may request a return within 30 days of delivery.

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Be in the original packaging, when applicable

  • Include all accessories, parts, and included materials

  • Not show signs of damage caused by misuse or improper handling

  • Be accompanied by your order number or proof of purchase

Some products may be non-returnable due to their nature. Any applicable restrictions will be stated on the product page.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged during transit

  • Defective

  • Missing parts

  • Significantly different from the product description

  • The wrong item

please contact us within 7 days of delivery.

Email us at:

support@anwayahub.com

Please provide your order number and clear photos or videos showing the issue and the product packaging.

After reviewing your request, we may offer a replacement, refund, or another appropriate solution.

3. How to Request a Return

To request a return, please email:

support@anwayahub.com

Include the following information:

Order Number:
Name:
Email Address:
Reason for Return:
Photos/Videos: If applicable

Please do not send an item back to the sender address shown on the package without first contacting us. Unauthorized returns may not be accepted.

4. Return Shipping

If you are returning an item because you changed your mind, ordered the wrong product, or no longer want the item, return shipping costs may be the customer's responsibility.

If the item is defective, damaged, incorrect, or there is an error on our part, we will review the situation and may provide an appropriate return or replacement solution.

5. Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may vary depending on your bank or payment provider.

6. Partial Refunds

In certain circumstances, only a partial refund may be issued, including when:

  • The item shows signs of use

  • The item is returned damaged due to customer handling

  • Parts, accessories, or original packaging are missing

  • The item does not meet the return conditions

7. Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, personalization, or other product-specific reasons.

Examples may include:

  • Personalized or customized products

  • Gift cards

  • Digital products

  • Products marked as final sale

  • Certain hygiene-sensitive products

  • Items that cannot be resold for health or safety reasons

The applicable return restrictions will be displayed on the relevant product page whenever applicable.

8. Exchanges

If you receive a defective, damaged, or incorrect product, please contact us before returning it.

Depending on product availability, we may offer a replacement or exchange.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at:

support@anwayahub.com

We will attempt to cancel your order before it enters processing or shipping.

Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may need to follow the applicable return procedure.

10. Refused or Undeliverable Packages

If a package is returned to us because the customer provided an incorrect or incomplete shipping address, refused delivery, or failed to collect the package, additional shipping or return costs may apply.

Any refund in such cases will be reviewed individually and may exclude original shipping costs or other applicable charges.

11. Late or Missing Refunds

If you have been approved for a refund but have not received it after 10 business days, please:

  1. Check your bank or payment account.

  2. Contact your payment provider or bank.

  3. Contact us at support@anwayahub.com if the refund still has not appeared.

We will be happy to assist you.

12. Contact Us

For any questions regarding returns or refunds, please contact:

ANWAYA HUB
Email: support@anwayahub.com

Please include your order number so we can assist you as quickly as possible.

Thank you for shopping with ANWAYA HUB.

We appreciate your business and are committed to providing a fair and helpful customer experience.